What ALYA does
One employee. Every function you need.
These are not separate AIs. They are functions of the same employee, and she is agentic: she does not just answer, she acts. Books the slot, raises the invoice, publishes the post. One brief, one set of guardrails, one place your team works from. Below are the standard functions available today — where they do not fit, she is built to: trained on your own history, run on your own infrastructure, or put behind your own brand.
01
AI Chat
Every message, on every channel, answered in seconds and booked in.
- One shared inbox
- Quotes your real prices
- Hands over on request
02
AI Voice
Picks up your phone line, understands the caller, and handles the call.
- Your existing PBX
- Detects the language
- Transfers to a person
03
AI Admin
Runs the inbox, the diary, the invoices and the chasing behind them.
- Inbox triage
- Invoices and follow-ups
- Meeting actions
04
AI Marketing
Ships social, email, content and campaigns on a schedule that holds.
- Posts on schedule
- Email sequences
- Reporting that reads
Function 01 · AI Chat
Every message, in one inbox, answered in seconds.
Enquiries arrive on five different apps and get answered on none of them. ALYA brings them into a single inbox and replies immediately from your own material.
Hello, I need an appointment please
Welcome back. What would you like to book — a full check-up, dental, or skin?Recognised from your number, so nothing is asked twice
Full check-up, tomorrow at 11am
We're open at 11:00, but nobody is on shift for the screening until 2pm. I can do 3:00pm or 4:00pm.The roster decides, not the opening hours
4pm please
Is the appointment for yourself, or for someone else?She will not book without the patient's own name
For my mother
Of course — may I have her full name, as it should appear on the file?A family booking keeps the patient's name, not the sender's
Fatima Rahman
Booked — Fatima Rahman, full screening, tomorrow 4:00pm, AED 499. She'll get a reminder on this number.Re-checked against the roster and the diary as it was written
Is it covered by our insurance?
I can't confirm cover myself. Our call centre can check it live with your insurer.She declines to guess rather than answer wrongly
Ok. Please also cancel my cleaning at 12 tomorrow
Found it — cleaning tomorrow at 12:00. Shall I cancel it?Found from your number; no reference asked for
Yes, and can someone call me about a treatment plan?
Cancelled — 12:00 is free again. And I've flagged the call-back for the team.The slot returns to your diary; any request for a person is flagged
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
مساء الخير، أحتاج موعداً من فضلك
أهلاً بعودتك. ماذا تودّ أن تحجز — فحصاً شاملاً، أم أسنان، أم جلدية؟تعرّفنا عليك من رقمك، فلا يُسأل شيء مرّتين
الفحص الشامل، غداً الساعة ١١
نحن مفتوحون في ١١:٠٠، لكن لا أحد على المناوبة للفحص قبل الثانية ظهراً. أستطيع ٣:٠٠ أو ٤:٠٠.جدول المناوبات هو المرجع، لا ساعات العمل
٤ العصر من فضلك
هل الموعد لك أنت أم لشخص آخر؟لا تحجز دون اسم المريض نفسه
لوالدتي
بالتأكيد — هل لي باسمها الكامل كما يُسجَّل في الملف؟حجز العائلة يحتفظ باسم المريض لا اسم المُرسِل
فاطمة رحمن
تمّ الحجز — فاطمة رحمن، فحص شامل، غداً ٤:٠٠ عصراً، ٤٩٩ درهماً. سيصلها تذكير على هذا الرقم.أُعيد التحقّق من المناوبات والجدول لحظة الكتابة
هل يغطّيه تأميننا؟
لا أستطيع تأكيد التغطية بنفسي. مركز الاتصال لدينا يتحقّق منها مباشرةً مع شركة التأمين.تمتنع عن التخمين بدل أن تجيب خطأً
حسناً. وألغِ أيضاً موعد التنظيف غداً الساعة ١٢
وجدته — تنظيف غداً الساعة ١٢:٠٠. هل ألغيه؟وُجد من رقمك، دون طلب أي مرجع
نعم، وهل يمكن أن يتصل بي أحد بخصوص خطة العلاج؟
أُلغي — ١٢:٠٠ متاحة من جديد. وسجّلت طلب الاتصال للفريق.يعود الموعد إلى جدولك، وأي طلب لموظّف يُسجَّل
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
नमस्ते, मुझे एक अपॉइंटमेंट चाहिए
वापस स्वागत है। आप क्या बुक करना चाहेंगे — फुल चेक-अप, डेंटल, या स्किन?आपके नंबर से पहचाना गया, इसलिए दोबारा कुछ नहीं पूछा जाता
फुल चेक-अप, कल सुबह 11 बजे
11:00 पर हम खुले हैं, लेकिन दोपहर 2 बजे तक स्क्रीनिंग के लिए कोई ड्यूटी पर नहीं है। मैं 3:00 या 4:00 दे सकती हूँ।रोस्टर तय करता है, खुलने का समय नहीं
4 बजे ठीक है
यह अपॉइंटमेंट आपके लिए है या किसी और के लिए?मरीज़ का अपना नाम लिए बिना वह बुक नहीं करती
मेरी माँ के लिए
ज़रूर — उनका पूरा नाम बता दीजिए, जैसा फ़ाइल में दर्ज होना चाहिए।परिवार की बुकिंग में मरीज़ का नाम रहता है, भेजने वाले का नहीं
फ़ातिमा रहमान
बुक हो गया — फ़ातिमा रहमान, फुल स्क्रीनिंग, कल 4:00 बजे, AED 499। इसी नंबर पर रिमाइंडर आएगा।लिखते समय रोस्टर और डायरी दोबारा जाँची गई
क्या हमारा बीमा इसे कवर करता है?
कवरेज की पुष्टि मैं खुद नहीं कर सकती। हमारा कॉल सेंटर आपकी बीमा कंपनी से सीधे जाँच सकता है।ग़लत जवाब देने के बजाय वह अनुमान नहीं लगाती
ठीक है। कल 12 बजे वाली क्लीनिंग भी रद्द कर दीजिए
मिल गया — कल 12:00 की क्लीनिंग। रद्द कर दूँ?आपके नंबर से मिला; कोई रेफ़रेंस नहीं माँगा
हाँ, और क्या कोई मुझे ट्रीटमेंट प्लान के बारे में कॉल कर सकता है?
रद्द हो गया — 12:00 फिर से खाली है। और कॉल-बैक टीम को भेज दिया है।स्लॉट डायरी में वापस; किसी व्यक्ति की माँग दर्ज होती है
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
നമസ്കാരം, എനിക്ക് ഒരു അപ്പോയിന്റ്മെന്റ് വേണം
വീണ്ടും സ്വാഗതം. എന്താണ് ബുക്ക് ചെയ്യേണ്ടത് — ഫുൾ ചെക്കപ്പ്, ഡെന്റൽ, അതോ സ്കിൻ?നിങ്ങളുടെ നമ്പറിൽ നിന്ന് തിരിച്ചറിഞ്ഞു; ഒന്നും വീണ്ടും ചോദിക്കുന്നില്ല
ഫുൾ ചെക്കപ്പ്, നാളെ രാവിലെ 11 മണിക്ക്
11:00-ന് ഞങ്ങൾ തുറന്നിട്ടുണ്ട്, പക്ഷേ ഉച്ചയ്ക്ക് 2 മണി വരെ സ്ക്രീനിംഗിന് ആരും ഡ്യൂട്ടിയിലില്ല. എനിക്ക് 3:00 അല്ലെങ്കിൽ 4:00 തരാം.തുറക്കുന്ന സമയമല്ല, റോസ്റ്ററാണ് തീരുമാനിക്കുന്നത്
4 മണി മതി
ഇത് നിങ്ങൾക്കുതന്നെയാണോ, അതോ മറ്റാർക്കെങ്കിലുമോ?രോഗിയുടെ സ്വന്തം പേരില്ലാതെ അവൾ ബുക്ക് ചെയ്യില്ല
എന്റെ അമ്മയ്ക്ക്
തീർച്ചയായും — ഫയലിൽ വരേണ്ട അവരുടെ മുഴുവൻ പേര് പറയാമോ?കുടുംബ ബുക്കിംഗിൽ രോഗിയുടെ പേരാണ് നിലനിൽക്കുന്നത്
ഫാത്തിമ റഹ്മാൻ
ബുക്ക് ചെയ്തു — ഫാത്തിമ റഹ്മാൻ, ഫുൾ സ്ക്രീനിംഗ്, നാളെ 4:00, AED 499. ഈ നമ്പറിൽ ഓർമ്മപ്പെടുത്തൽ ലഭിക്കും.എഴുതുമ്പോൾ റോസ്റ്ററും ഡയറിയും വീണ്ടും പരിശോധിച്ചു
ഞങ്ങളുടെ ഇൻഷുറൻസ് ഇത് കവർ ചെയ്യുമോ?
കവറേജ് എനിക്ക് സ്വയം ഉറപ്പിക്കാനാവില്ല. ഞങ്ങളുടെ കോൾ സെന്റർ ഇൻഷുറൻസ് കമ്പനിയുമായി നേരിട്ട് പരിശോധിക്കും.തെറ്റായി മറുപടി പറയുന്നതിനു പകരം അവൾ ഊഹിക്കില്ല
ശരി. നാളെ 12 മണിയുടെ ക്ലീനിംഗും കാൻസൽ ചെയ്യൂ
കണ്ടെത്തി — നാളെ 12:00 ക്ലീനിംഗ്. കാൻസൽ ചെയ്യട്ടേ?നിങ്ങളുടെ നമ്പറിൽ നിന്ന് കണ്ടെത്തി; റഫറൻസ് ചോദിച്ചില്ല
അതെ, ട്രീറ്റ്മെന്റ് പ്ലാനിനെക്കുറിച്ച് ആരെങ്കിലും വിളിക്കുമോ?
കാൻസൽ ചെയ്തു — 12:00 വീണ്ടും ഒഴിവാണ്. കോൾ-ബാക്ക് ടീമിന് കൈമാറി.സ്ലോട്ട് ഡയറിയിലേക്ക് മടങ്ങുന്നു; ആളെ ചോദിച്ചാൽ രേഖപ്പെടുത്തും
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
السلام علیکم، مجھے ایک اپائنٹمنٹ چاہیے
خوش آمدید۔ آپ کیا بک کرنا چاہیں گے — فل چیک اپ، ڈینٹل، یا اسکن؟آپ کے نمبر سے پہچانا گیا، اس لیے کچھ دوبارہ نہیں پوچھا جاتا
فل چیک اپ، کل صبح ۱۱ بجے
۱۱:۰۰ پر ہم کھلے ہیں، مگر دوپہر ۲ بجے تک اسکریننگ کے لیے کوئی ڈیوٹی پر نہیں۔ میں ۳:۰۰ یا ۴:۰۰ دے سکتی ہوں۔روسٹر فیصلہ کرتا ہے، اوقاتِ کار نہیں
۴ بجے ٹھیک ہے
یہ اپائنٹمنٹ آپ کے لیے ہے یا کسی اور کے لیے؟مریض کا اپنا نام لیے بغیر وہ بکنگ نہیں کرتی
میری والدہ کے لیے
ضرور — اُن کا پورا نام بتا دیجیے، جیسا فائل میں درج ہونا چاہیے۔خاندانی بکنگ میں مریض کا نام رہتا ہے، بھیجنے والے کا نہیں
فاطمہ رحمان
بک ہو گیا — فاطمہ رحمان، فل اسکریننگ، کل ۴:۰۰ بجے، ۴۹۹ درہم۔ اسی نمبر پر یاد دہانی آئے گی۔لکھتے وقت روسٹر اور ڈائری دوبارہ جانچی گئی
کیا ہمارا انشورنس اسے کور کرتا ہے؟
کوریج کی تصدیق میں خود نہیں کر سکتی۔ ہمارا کال سینٹر آپ کی انشورنس کمپنی سے براہِ راست معلوم کر سکتا ہے۔غلط جواب دینے کے بجائے وہ اندازہ نہیں لگاتی
ٹھیک ہے۔ کل ۱۲ بجے والی کلیننگ بھی منسوخ کر دیں
مل گئی — کل ۱۲:۰۰ کی کلیننگ۔ منسوخ کر دوں؟آپ کے نمبر سے ملی؛ کوئی حوالہ نہیں مانگا
جی ہاں، اور کیا کوئی مجھے ٹریٹمنٹ پلان کے بارے میں کال کر سکتا ہے؟
منسوخ ہو گئی — ۱۲:۰۰ دوبارہ خالی ہے۔ اور کال بیک ٹیم کو بھیج دیا ہے۔سلاٹ ڈائری میں واپس؛ کسی فرد کی درخواست درج ہوتی ہے
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
Hello po, gusto ko po sanang mag-book ng appointment
Balik po kayo. Ano po ang gusto ninyong i-book — full check-up, dental, o skin?Nakilala mula sa numero ninyo, kaya walang inuulit na tanong
Full check-up po, bukas ng 11am
Bukas po kami ng 11:00, pero walang naka-duty para sa screening hanggang 2pm. Pwede po ang 3:00 o 4:00.Roster ang batayan, hindi ang oras ng pagbubukas
4 PM na lang po
Para po ba sa inyo mismo, o sa iba?Hindi siya nagbo-book nang walang pangalan ng pasyente
Para po sa nanay ko
Sige po — pakisabi ang buong pangalan niya, gaya ng dapat nakalagay sa file.Sa family booking, pangalan ng pasyente ang gamit, hindi ng nagpadala
Fatima Rahman po
Naka-book na po — Fatima Rahman, full screening, bukas 4:00 PM, AED 499. May paalala pong darating sa numerong ito.Tiningnan muli ang roster at diary habang isinusulat
Sakop po ba ito ng insurance namin?
Hindi ko po masasagot mismo ang coverage. Ang call center po namin ang makakatanong nang direkta sa insurance ninyo.Mas gusto niyang huwag manghula kaysa sumagot nang mali
Sige po. Pakikansela din po ang cleaning ko bukas ng 12
Nakita ko po — cleaning bukas, 12:00. Kanselahin ko na po?Nahanap mula sa numero; walang hinihinging reference
Opo, at pwede po bang may tumawag sa akin tungkol sa treatment plan?
Nakansela na po — libre na ulit ang 12:00. At naipasa ko na po sa team ang call-back.Bumabalik ang slot sa diary; anumang hiling ng tao ay naitatala
Your diary · tomorrownobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…11:00 — nobody on shift for the screeningOffering 15:00 and 16:00 — the only two that clear both16:00 chosen — verifying before writingWritten into the diary — Fatima Rahman, full screeningFound: cleaning at 12:0012:00 released back into the diary
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00askedFull screeningReviewCleaningRoot canalFillingConsultLaser
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 11:00
- 4Offer 15:00 & 16:00
- 5Take the choice
- 6Write the booking
- 7Find the cleaning
- 8Release 12:00
She replies in the language it arrived in — and either way the booking lands in your diary.
Integration
What she plugs into
She reads and writes the tools you already run.
Where there is no ready-made connector, it gets built — your data, your infrastructure, your brand.
Function 02 · AI Voice
She answers the phone, too.
The calls you miss are the enquiries you never knew you had. ALYA picks up on the first ring, on the phone system you already own.
ALYAAl Hana MMC, this is ALYA. How can I help?Answered on the first ring — no hold music, no voicemail
CallerHi, I'd like to see a dermatologist today at 4pm.
ALYAWelcome back. I have your file from the number you're calling from, so I won't ask for it — let me check 4pm.Recognised from the caller ID
ALYAThe skin clinic is only on shift until 3pm today, so 4pm isn't possible. I can do 11:00 or 1:00pm.The live roster, read at the moment of the call
CallerOne o'clock works
ALYAPerfect — 1:00pm today. And is the appointment for yourself?She will not book without the patient's own name
CallerYes, for me
ALYABooked — today at 1:00pm, dermatology.Re-checked against the roster and the diary as it was written
CallerHow much is the consultation?
ALYADermatology is AED 300, and it comes off the treatment if you go ahead
the same day.Quoted from your own price list — she does not guess at a price
CallerAnd is it covered by my insurance?
ALYAThat one I can't confirm — cover depends on your policy. I'm putting you
through to the team who can check it with your insurer now.A person only where she genuinely cannot answer
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
ALYAAl Hana MMC، معك ALYA. كيف أستطيع المساعدة؟يُردّ على الرنّة الأولى — بلا موسيقى انتظار ولا بريد صوتي
Callerمساء الخير، أريد موعداً مع طبيب جلدية اليوم الساعة ٤.
ALYAأهلاً بعودتك. ملفّك محفوظ لدي من الرقم الذي تتصل منه، فلن أسألك عنه — أتحقّق من الساعة ٤ الآن.تعرّفنا عليك من رقم المتصل
ALYAعيادة الجلدية على المناوبة حتى الثالثة عصراً فقط اليوم، لذا الرابعة غير ممكنة. أستطيع ١١:٠٠ أو ١:٠٠.جدول المناوبات الحيّ، يُقرأ لحظة المكالمة
Callerالواحدة ظهراً مناسبة
ALYAتمام — اليوم الواحدة ظهراً. والموعد لك أنت؟لا تحجز دون اسم المريض نفسه
Callerنعم، لي أنا
ALYAتمّ الحجز — اليوم الواحدة ظهراً، جلدية.أُعيد التحقّق من المناوبات والجدول لحظة الكتابة
Callerكم تكلفة الاستشارة؟
ALYAالجلدية بـ ٣٠٠ درهم، وتُخصم من قيمة العلاج إذا أكملت في اليوم نفسه.مقتبس من قائمة أسعارك — لا تخمّن سعراً
Callerوهل يغطّيها التأمين؟
ALYAهذه لا أستطيع تأكيدها — التغطية تعتمد على وثيقتك. أحوّلك الآن إلى من يتحقّق منها مع شركة التأمين.موظّف فقط حيث لا تستطيع الإجابة فعلاً
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
ALYAAl Hana MMC, मैं ALYA बोल रही हूँ। कैसे मदद करूँ?पहली ही घंटी पर उठाया — न होल्ड म्यूज़िक, न वॉइसमेल
Callerनमस्ते, मुझे आज 4 बजे स्किन डॉक्टर से मिलना है।
ALYAवापस स्वागत है। जिस नंबर से आप कॉल कर रहे हैं, उससे आपकी फ़ाइल मिल गई है — 4 बजे देख लेती हूँ।कॉलर आईडी से पहचाना गया
ALYAस्किन क्लिनिक आज सिर्फ़ 3 बजे तक ड्यूटी पर है, इसलिए 4 बजे संभव नहीं। 11:00 या 1:00 दे सकती हूँ।लाइव रोस्टर, कॉल के समय पढ़ा गया
Caller1 बजे ठीक है
ALYAबढ़िया — आज 1 बजे। और अपॉइंटमेंट आपके लिए है?मरीज़ का अपना नाम लिए बिना वह बुक नहीं करती
Callerजी हाँ, मेरे लिए
ALYAबुक हो गया — आज 1:00 बजे, स्किन विभाग।लिखते समय रोस्टर और डायरी दोबारा जाँची गई
Callerकंसल्टेशन कितने का है?
ALYAस्किन कंसल्टेशन AED 300 का है, और उसी दिन इलाज कराने पर यह उसमें से घट जाता है।आपकी अपनी प्राइस लिस्ट से — वह क़ीमत का अनुमान नहीं लगाती
Callerऔर क्या बीमा इसे कवर करेगा?
ALYAयह मैं पक्का नहीं कह सकती — कवरेज आपकी पॉलिसी पर निर्भर है। अभी उन्हें ट्रांसफ़र कर रही हूँ जो बीमा कंपनी से जाँच सकते हैं।इंसान सिर्फ़ वहाँ जहाँ वह सच में जवाब नहीं दे सकती
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
ALYAAl Hana MMC, ഞാൻ ALYA. എന്ത് സഹായം വേണം?ആദ്യ റിംഗിൽ തന്നെ എടുത്തു — ഹോൾഡ് മ്യൂസിക്കില്ല, വോയ്സ്മെയിലില്ല
Callerനമസ്കാരം, ഇന്ന് 4 മണിക്ക് ഒരു സ്കിൻ ഡോക്ടറെ കാണണം.
ALYAവീണ്ടും സ്വാഗതം. വിളിക്കുന്ന നമ്പറിൽ നിന്ന് നിങ്ങളുടെ ഫയൽ കിട്ടി, അതുകൊണ്ട് ചോദിക്കുന്നില്ല — 4 മണി നോക്കട്ടെ.കോളർ ഐഡിയിൽ നിന്ന് തിരിച്ചറിഞ്ഞു
ALYAസ്കിൻ ക്ലിനിക് ഇന്ന് 3 മണി വരെ മാത്രമേ ഡ്യൂട്ടിയിലുള്ളൂ, അതിനാൽ 4 മണി പറ്റില്ല. 11:00 അല്ലെങ്കിൽ 1:00 തരാം.കോൾ ചെയ്യുന്ന നിമിഷം വായിച്ച ലൈവ് റോസ്റ്റർ
Caller1 മണി മതി
ALYAകൊള്ളാം — ഇന്ന് 1 മണി. അപ്പോയിന്റ്മെന്റ് നിങ്ങൾക്കുതന്നെയാണോ?രോഗിയുടെ സ്വന്തം പേരില്ലാതെ അവൾ ബുക്ക് ചെയ്യില്ല
Callerഅതെ, എനിക്ക്
ALYAബുക്ക് ചെയ്തു — ഇന്ന് 1:00, ഡെർമറ്റോളജി.എഴുതുമ്പോൾ റോസ്റ്ററും ഡയറിയും വീണ്ടും പരിശോധിച്ചു
Callerകൺസൾട്ടേഷന് എത്രയാണ്?
ALYAസ്കിൻ കൺസൾട്ടേഷൻ AED 300 ആണ്, അതേ ദിവസം ചികിത്സ ചെയ്താൽ അത് കുറയ്ക്കും.നിങ്ങളുടെ വിലവിവരപ്പട്ടികയിൽ നിന്ന് — അവൾ വില ഊഹിക്കില്ല
Callerഇൻഷുറൻസ് ഇത് കവർ ചെയ്യുമോ?
ALYAഅത് എനിക്ക് ഉറപ്പിക്കാനാവില്ല — കവറേജ് നിങ്ങളുടെ പോളിസിയെ ആശ്രയിച്ചാണ്. ഇൻഷുറൻസുമായി പരിശോധിക്കാൻ കഴിയുന്നവരിലേക്ക് കൈമാറുന്നു.ശരിക്കും ഉത്തരം നൽകാനാവാത്തിടത്ത് മാത്രം ഒരാൾ
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
ALYAAl Hana MMC، میں ALYA بول رہی ہوں۔ کیا مدد کروں؟پہلی ہی گھنٹی پر اٹھایا — نہ ہولڈ میوزک، نہ وائس میل
Callerالسلام علیکم، مجھے آج ۴ بجے جلد کے ڈاکٹر سے ملنا ہے۔
ALYAخوش آمدید۔ جس نمبر سے آپ کال کر رہے ہیں، اُس سے آپ کی فائل مل گئی ہے — ۴ بجے دیکھ لیتی ہوں۔کالر آئی ڈی سے پہچانا گیا
ALYAاسکن کلینک آج صرف ۳ بجے تک ڈیوٹی پر ہے، اس لیے ۴ بجے ممکن نہیں۔ میں ۱۱:۰۰ یا ۱:۰۰ دے سکتی ہوں۔لائیو روسٹر، کال کے وقت پڑھا گیا
Caller۱ بجے ٹھیک ہے
ALYAبہت خوب — آج ۱ بجے۔ اور اپائنٹمنٹ آپ کے لیے ہے؟مریض کا اپنا نام لیے بغیر وہ بکنگ نہیں کرتی
Callerجی ہاں، میرے لیے
ALYAبک ہو گیا — آج ۱:۰۰ بجے، جلد کا شعبہ۔لکھتے وقت روسٹر اور ڈائری دوبارہ جانچی گئی
Callerکنسلٹیشن کتنے کی ہے؟
ALYAجلد کی کنسلٹیشن ۳۰۰ درہم ہے، اور اسی دن علاج کرانے پر یہ اُس میں سے منہا ہو جاتی ہے۔آپ کی اپنی قیمت فہرست سے — وہ قیمت کا اندازہ نہیں لگاتی
Callerاور کیا انشورنس اسے کور کرے گا؟
ALYAیہ میں یقینی طور پر نہیں کہہ سکتی — کوریج آپ کی پالیسی پر منحصر ہے۔ ابھی اُن سے ملا رہی ہوں جو انشورنس کمپنی سے معلوم کر سکتے ہیں۔انسان صرف وہاں جہاں وہ واقعی جواب نہ دے سکے
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
ALYAAl Hana MMC po, si ALYA ito. Ano po ang maitutulong ko?Sinagot sa unang ring — walang hold music, walang voicemail
CallerHello po, gusto ko po sanang magpatingin sa skin doctor ngayon ng 4pm.
ALYABalik po kayo. Nakuha ko na po ang file ninyo mula sa numerong tinatawagan ninyo — titingnan ko po ang 4pm.Nakilala mula sa caller ID
ALYAHanggang 3pm lang po naka-duty ang skin clinic ngayon, kaya hindi po pwede ang 4pm. Pwede po ang 11:00 o 1:00.Live roster, binasa mismo sa oras ng tawag
Caller1 PM na lang po
ALYASige po — 1:00 PM ngayon. Para po ba sa inyo mismo?Hindi siya nagbo-book nang walang pangalan ng pasyente
CallerOpo, sa akin po
ALYANaka-book na po — ngayon 1:00 PM, dermatology.Tiningnan muli ang roster at diary habang isinusulat
CallerMagkano po ang consultation?
ALYAAED 300 po ang skin consultation, at mababawas ito sa bayad kung magpapagamot po kayo sa parehong araw.Mula mismo sa price list ninyo — hindi siya nanghuhula ng presyo
CallerSakop po ba ito ng insurance ko?
ALYAIyon po ay hindi ko masisiguro — depende sa policy ninyo. Ililipat ko na po kayo sa makakapag-check nito sa insurance.Tao lamang kung talagang hindi niya masasagot
Your diary · todaynobody on shiftalready bookedasked, not possibleALYA books
Reading who is on shift…Checking what is already booked…16:00 — the skin clinic is off shift by thenOffering 11:00 and 13:00 — the only two that clear both13:00 chosen — verifying before writingWritten into the diary — dermatology, 13:00Insurance — passing the caller to someone who can check it
General14–20Dental12–20Skin09–1509:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:00ReviewCleaningRoot canalFillingConsultLaseraskedDermatology
Her steps
- 1Read the roster
- 2Read the diary
- 3Refuse 16:00
- 4Offer 11:00 & 13:00
- 5Take the choice
- 6Write the booking
- 7Last resort — a person
The same call, in six languages — she answers in whichever one it arrives in.ALYA’s own voice — the one she answers the phone with.
Function 03 · AI Admin
The back office, handled.
The work that never appears on anyone's job description and quietly eats a day a week: the inbox, the diary, the invoices, the chasing.
00:14Gulf Medical SuppliesInvoice #4471 attachedFiled
00:52Dr Anjali MenonSwapping my Thursday shiftNeeds you
01:20Careline InsuranceClaim 88213 needs a procedure codeReply drafted
02:05Noor Al ZaabiCan I move my Tuesday appointment?Reply drafted
02:38DHA LicensingRenewal window opens 1 SeptemberNeeds you
03:11Bright Path LabThree results ready for collectionReply drafted
03:44Emirates NBDAugust statement availableFiled
04:02Rashid HassanDo you do laser on Fridays?Reply drafted
04:30MedEquip ServiceAnnual service due on the laserReply drafted
05:07Priya NairReceipt for my visit last weekReply drafted
05:35Careline InsurancePre-approval declined — patient 2291Needs you
06:02Fatima RahmanRescheduling my screeningReply drafted
06:40Joseph AlmeidaCV — dermatology nurseReply drafted
07:15Al Hana PharmacyStock order confirmationReply drafted
ToRashid Hassan
SubjectDo you do laser on Fridays?
Morning Rashid — laser runs Sunday to Thursday, so Friday is out. Next free: Sunday 11:00 or Monday 13:00 — shall I hold one?
SendDraft saved — waiting for your send
Filtered to what only you can decide
Dr Anjali MenonShift swap — staffing is yours to approve
DHA LicensingRenewal deadline — needs a signature
Careline InsurancePre-approval declined — a clinical call
UnfiledInvoice #4471Accounts payable · AugustAugust bank statementBank recordsCV · Joseph AlmeidaRecruitment
Accounts payable1213Bank records89Recruitment34Compliance56
MonTueWedThu09:0010:0011:0012:0013:0014:0015:0016:00ConsultReviewLaserFillingConsultRoot canalScreeningLaserNoor Al ZaabiNoor Al ZaabiFatima RahmanFatima Rahman
INV-0912Careline InsuranceAED 4,200RaisedChased
INV-0913Noor Al ZaabiAED 850RaisedChased
INV-0871Gulf Medical SuppliesAED 6,400OverdueChased
INV-0879Careline InsuranceAED 9,150OverdueChased
INV-0884Rashid HassanAED 1,200OverdueChased
13 more raised for August
AED 26,400 outstanding, now with a date
Tuesday staff meeting · 31 min, transcribed…so the laser consumables are down to two boxes.Reception can put the order in on Thursday.Careline still haven't come back on 2291.And the Eid hours need to be up before the weekend.
Actions found
Order laser consumablesReceptionThu
Chase Careline on patient 2291Dr MenonWed
Publish the Eid opening hoursMarketingtoday
2 diary changesyour patient recordssynced9 sent repliesWhatsApp and emailsynced18 invoicesyour accountingsynced3 documentsyour shared drivesynced
07:41 · your morning
- Open 3 replies — the other nine are sent
- Diary updated, invoices raised and chased
Dr Anjali MenonDHA LicensingCareline Insurance
Fourteen messages arrived while the clinic was shut…Sorting each one — answerable, yours, or nothing to doWriting the nine routine replies in fullHolding back the three only a person should decideFiling what needs no reply — each to the place it belongsTwo patients asked to move — finding them both a slotTelling both patients, and waiting for the confirmationsRaising August, chasing what July never paidWriting up Tuesday's meeting and assigning every actionPushing each change into the system that has to hold it07:41 — the brief is on your screen before you are
Her steps
- 1Read what arrived
- 2Sort into three piles
- 3Draft the nine replies
- 4Flag the three for you
- 5File what needs no reply
- 6Move two appointments
- 7Confirm both patients
- 8Raise and chase invoices
- 9Write up the meeting
- 10Update your other systems
- 11Leave the 07:41 brief
One night, unattended. You open the laptop to three things, not fourteen.
What happened between midnight and 07:41. Fourteen messages arrived: nine were routine and already have replies waiting to be sent, two are filed, and three are yours.
Function 04 · AI Marketing
The content calendar that never slips.
Marketing is the first thing to fall over when the week gets busy. ALYA keeps it shipping.
Asked in chat and on the phone“Does laser hurt?”47“How many sessions?”31“Is it safe in summer?”22
Searched on Google, in your arealaser hair removal dubai8,100dermatologist near me5,400
Said in your reviews“explained everything”12“no pressure to buy”7
Missing from the clinics nearbyNobody answers summer safety0
Three questions, asked 100 times between them — so that is what Monday says.
Search termA monthRank
laser hair removal dubai8,10014
dermatologist near me5,4009
دكتور جلدية دبي2,90018
teeth whitening price dubai3,60022
hydrafacial deira1,3006
3 chosen — the week is built on these
MonTueWedThuFri
EmailNewsletterSegmented by who opened the last oneQueuedHeld for youApprovedPublished
BlogBlog draftFor your review — not publishedQueuedHeld for youApprovedPublished
AdsThree ad variantsThe weakest paused automaticallyQueuedHeld for youApprovedPublished
ReportWeekly reportPlain language — what ran, what landedQueuedHeld for youApprovedPublished
Monday 10:00 — when this audience is actually on, not when it suits us
Three slides · 1080 × 1080 · your brand colours
1/32/33/3
Also rendered this weekBlog hero image3 ad images1 story cover
No result is guaranteedChecked against every line
“painless” → “with numbing cream, most feel very little”Rewritten before you ever saw it
No before-and-after photo without written consentNone used
Prices match your published listAED 300 · laser, per session
DHA advertising permit shown on the adPermit on file
One line rewritten, four rules passed — before it reached you.
Held — nothing publishes until you approve
SocialInstagram carouselMonday 10:00
1Does laser hurt?2How many sessions will I need?3Can I really do it in summer?Three things patients ask us every week about laser — answered properly, in under a minute. Swipe through, and message us if yours is not here.InstagramFacebookTikTokGoogle Business
Approve & scheduleRequest changesApproved by you · 07:12
Every item on the calendar passes through here. ALYA writes and schedules; she does not publish.
Published
Published
Published
Published
One post, four formats — each cropped and re-typeset for the platform, not the same square pushed everywhere.
CommentFatima K.How much for underarms?Answered from your price list
CommentMo A.Do you have evening slots?Answered — and sent the booking link
MessageReem S.Can I book for Sunday 11?Handed to booking — she is in the diary
MessageAnonI waited 40 minutes last time.Flagged for you — not answered by ALYA
Two answered, one booked, one left for a person.
2,386on the list
Opened the last newsletter812Same subject line, longer read
Did not open1,328New subject line, sent at a different hour
Booked in the last 90 days246Held back — they hear from us enough
Queued for Tuesday 09:00 — both versions
Laser hair removal in Dubai: what to expect, and what it costs
- Does it hurt, honestly
- How many sessions, and why it varies
- Summer, sun and what is actually safe
- What it costs at Al Hana
- Booking and aftercare
On-page, done with itMeta title58 characters — fitsMeta description152 charactersInternal links3 to your laser pageSchemaFAQ + LocalBusiness
VariantSpendClicks
Shown to: women 25–45 · Deira, Muraqqabat, Al Rigga · English and Arabic
Budget from C moved to B — no one had to notice
Clinic on Al Rigga4 posts this weekAll summer laser offers
Clinic in Al MuraqqabatNothing since SundayQuiet
Clinic on Salahuddin2 postsPrice-led, no explanation
The gapNobody is answering “is laser safe in summer” — queued as next week's carousel
Friday · what ran, what landed
Instagram carousel1,240 reached · 38 saved
Newsletter812 sent · 41% opened
Ads2 running, 1 paused · AED 580 spent
Blog draftWaiting on you since Wednesday
3 enquiriescame in from the carousel
Carousels were saved 3× more than single imagesTwo carousels next week, not one
Tuesday 09:00 beat Thursday 16:00 by 11 pointsThe newsletter stays on Tuesday morning
Ad B won on the price angleThat angle becomes the blog headline
Summer safety is still unanswered anywhereIt is Monday's carousel
Nothing here was decided by a person. Next week starts from it.
Reading what your patients actually asked, searched and reviewed…Reading what your patients actually search for…Placing the week — one thing a day, on the right channelWriting Monday's carousel in the clinic's own voiceDesigning the three slides — your colours, your logo, no stock photosChecking every claim against the rules a clinic advertises underHeld at the gate — nothing goes out until you approve itApproved — recut for each platform and posted to all fourAnswering the comments and messages the post brought inSplitting the list by who opened the last newsletterDrafting the blog around the term ranking 14thThree ad variants running — the weakest paused on its ownWatching what the clinics nearby are posting, and what they missFriday — a report in plain language, no dashboard to learnAnd deciding, from that, what next week does differently
Her steps
- 1See what they ask
- 2Read the search demand
- 3Place the week
- 4Write the post
- 5Design the slides
- 6Check every claim
- 7Hold it for you
- 8Publish to every platform
- 9Answer the replies
- 10Segment the list
- 11Draft the blog
- 12Test three ads
- 13Watch the market
- 14Report on Friday
- 15Change next week
A week of marketing, written and scheduled overnight — and not one thing published that you had not seen.
A month you can see a month ahead — social, email, blog and ads placed on the calendar. Everything queues behind an approval gate, so nothing reaches an audience before you have seen it.
Not sure which function to switch on first?
Most businesses start with the single biggest bottleneck. A discovery conversation is usually enough for us to tell you which one that is.